The HDI Customer Service Representative (HDI-CSR) training could be just what you need. The Coursera Google IT Support Professional Certificate is the perfect stepping stone if you’re a beginner who wants to break into the IT field. This comprehensive 6-month course, developed by Google, covers all the fundamentals. It dives deep into everything from the workings of the binary system and hardware to operating systems and computer networks. This program teaches how to talk to a customer and other professional communication best practices. It also includes troubleshooting theory and an introduction to computer components and operating systems.

help desk certifications

Additionally, it is important to practice with sample questions and take practice exams so that you can become familiar with the format of the exam. It typically takes around 6-12 months to complete all the necessary exams in order to obtain the MCSE certification. Depending on your existing experience with the Microsoft platform, it may take less or more time to complete all the necessary exams. In addition to enhancing your credentials, a help desk specialist certificate also provides formal training which can improve your skillset and equip you with the latest industry knowledge. This is especially important if you plan on pursuing a career in this field long-term since technology changes at a rapid pace.

What other languages are the Google IT Support and IT Automation with Python Certificates offered in?

In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills. You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals. Help desk technicians belong to the occupational help desk engineer field of computer support specialists. The US Bureau of Labor Statistics (BLS) projects 5 percent job growth for careers in this field between 2022 and 2032 [3]. Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles.

The cost of using GCP depends on what services you are using and how much of those services you are using. Generally speaking, most basic services are offered at no cost during the free trial period while more advanced features may require payment. Additionally, some services may require additional fees depending on usage levels or other factors. Overall, obtaining your CCNA certification can be a great way to advance your career in networking technology and open up new opportunities for yourself.

How to Become a Help Desk Technician in 3 Steps

Once registered, they will receive an email with instructions on how to access their exam voucher and schedule their test date. After passing the exam, candidates will be able to download a digital copy of their certificate from the HDI website. To become certified, individuals must pass both the Core 1 and Core 2 exams with a score of 700 or higher on each test.

Certifications for IT support provide advanced training with updated tools and hands-on projects. These certifications are basic yet detailed and are easy to grasp even without prior experience. Overall, obtaining a help desk certificate is an excellent way to set yourself apart from other job candidates and demonstrate your commitment to providing quality customer service. It may open up new career paths or provide you with greater earning potential within your current organization.