9 reasons your eCommerce business needs a chatbot

chatbots in e commerce

A major issue faced by most eCommerce brands is cart abandonment. An eCommerce bot brings the experience of interacting with a helpful and knowledgeable sales assistant to the digital world. The eCommerce chatbot can interact with customers, understand their requirements based on the conversation, and offer relevant product recommendations. What’s driving the ecommerce chatbot revolution—a market that’s expected to hit $1.25 billion by 2025? Cost savings, better customer service, and multi-channel interactions at scale.

chatbots in e commerce

PrintAbout, the leading Printer Specialist in the Benelux, is revolutionising their customer service with the introduction of Chatbot Printy. Together with Watermelon, they have brought their mission of being the cordial expert in the printing world a step closer. Thanks to the GPT-4 chatbot, PrintAbout now offers even better responses, triggering a transformation in customer interaction and service. The chatbot is not only effective in answering customer queries in real-time but is also essential in converting website visitors into customers. This leads to increased engagement and efficiency in the e-commerce sector.

Deal with customer queries & FAQs

Also, since customers might share a lot of personal and private information with the chatbot, safeguard and protect that data and value their privacy under all circumstances. In particular, questions around order status, refunds, shipping, and delivery times. The chatbot starts with a prompt that asks the user to select a product or service line.

Just like there are many channels you can list your products on, there’s an abundance of ways to make an online purchase — apps, email, social media. These multiple options can be disorienting to customers if there isn’t one clear route for reaching businesses. Through data analysis and AI algorithms, chatbots can offer highly personalized product recommendations, promotions, and content. This level of personalization can significantly increase the likelihood of conversions and encourage upselling or cross-selling opportunities. A great sales assistant can completely transform a shopping experience. Let’s say you walk into a store and get instant, friendly, knowledgable guidance on the products from an employee.

24/7 Support

We’ll list the required skills needed for each platform and the channels where the platform can publish your bot, such as Facebook or a Shopify store. Users can also create their own outfits and browse and vote for other users’ outfits on the bot for an interactive shopping experience. A chatbot is a computer program that simulates conversation with human users to complete some chatbots in e commerce sort of service. We hope this article gives you a better understanding of what a chatbot is and how they can be used to your advantage as an ecommerce store owner. If you don’t use Shopify and/or need to find a different kind of chatbot for your store, Google is your best friend here. Search for chatbots for whichever platform you use or for a specific solution that you need.